Author: eamonn

Create the right environment for success CRM, Support, Phone System, Product/Market
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Have the right people make good quality calls. Skills, Call Quality, Training, Support, Role, Motivation.
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Go about it the right way Performance, Issues, Activity, KPIs, Scripting, Reporting, Approach, Lists, Database.
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Know what you want to achieve Objectives, ROI, Targets, Timeframes, Resource, Marketing Strategy, products/Markets
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