Services: Consultancy Services

Telemark provides a complete consultancy service. With almost 20 years experience in providing telemarketing services we fully understand the challenges companies face in getting the most out of their telesales team. The approach we take is as follows:

Full evaluation of your current telesales set up
Identify where improvements can be made
Take a hands on role in implementing change

Running a telesales team involves doing a lot of small things well. Telemark can assist your company in achieving best practice in the key areas which impact on the success of your telesales operation. These include campaign design, lists, database, scripting, activity levels and reporting. We can also help with people issues - namely selection, training and motivation.

Case Study:

Client:
Equipment supplier to the retail sector

Issue:
The client had a small telesales team which was performing poorly. Activity levels were low and not surprisingly sales were poor. The team was lacking in direction and motivation.

Solution:
Telemark carried out a complete review of the telesales operation. A number of issues were identified and an action plan was put in place to bring about change. During the first three months we worked with the telesales team performance improved by 50%. The structure and disciplines introduced have ensured that the new level of performance has since been maintained.